This workshop is for managers, executives, and team leaders. Servant leadership shows how strategic leaders can boost their employee’s confidence and further their success at the same time.

(Email or call us for more information: / +27 65 981 3292)  Return to main menu



Strategic  leaders who want to:


  1. Ensure growth and success and the development of their teams
  2. Ensure the overall growth of the company   




Leadership Practices


Democratic Leadership Style

Leading by Example

Path-Goal Theory

Share the Power


Being Empathetic

Learn to Delegate

Their Success is Your Success

Know When to Step In

Characteristics of a Servant Leader


Listening Skills

Persuasive Powers

Recognizes Opportunities

Relates to Employees

Barriers to Servant Leadership

Excessive Criticism

Doing Everything Yourself

Sitting on the Sidelines

Demanding from Employees

Building a Team Community

Identify the Group Needs

Complement Member Skills

Create Group Goals

Encourage Communication

Be a Motivator

Make it Challenging

Provide Resources

Ask for Employee Input

Offer Incentives


Be a Mentor


Establish Goals

Know When to Praise or Criticize

Create a Supportive Environment

Create an Open Door Policy



Training Future Leaders


Offer Guidance and Advice

Identify Their Skill Sets

Methods of Feedback

Establish Long-Term Goals



Keep a Journal

Identify Your Strengths and Weaknesses

Identify Your Needs

Creating Your Own Goals


  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks



  • R15 000.00 per day (less than 9 delegates)
  • R1 899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).




(Email or call us for more information: / +27 65 981 3292)  Return to main menu


This workshop is for call center agents helping them to; improve confidence, increase sales, gain new customers and retain clientele. The workshop is also doe call center management and staff.  



 Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.


Call centers who want to:

  1. Improve service excellence.

  2. Improve employee confidence and job satisfaction.


Aspects of Phone Etiquette


  • Phrases for Dealing with an Angry Customer

  • Phrases for Advising a Customer

  • Phrases for Making a Process Sound Easy

  • To Upsell (To Sell Other Areas of the Business)

  • To Show Your Willingness to Help
  • To Make a Customer Feel You Are Their Partner in Solving a Problem,
  • To Make a Customer Feel Special

The tone of Voice

  • How to use  your voice to create the right emotions
  • Some of the most common challenges when it comes to the tone of voice


Speaking Clearly

  • Improve your telephone conversation techniques

Listen to the Caller

  • Effective call center listening skills


Using Proper Phone Language

  • What words and tones to avoid
  • Eliminate Phone Distractions
  • Minimise Multi-Tasking. Remove Office Distractions
  • Do Not Let Others Interrupt


Inbound Calls

  • What to avoid in inbound calls
  • How to effectively introduce yourself

Outbound Calls

  • The effective outbound call


Handling Rude or Angry Callers

  • Discover the right words and phrases when dealing with an angry caller



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks



  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).





Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

Return to main menu

God is the original entrepreneur and Eden is the first market place where gold is the first currency. Adam was the first man God created and the first thing God gave Adam was “work”. Work was God’s way for Adam to create wealth, making God’s Word the blueprint for the entrepreneur to create, maintain and grow a profitable business.

In today’s blog, I wish to deal with a subject that has destroyed more businesses than failure, and this is


Fear is the single-biggest obstacle a person will face when trying to accomplish a goal.  Fear is the emotion that dominates and drives many people to do what they do.  And most of this is irrational.

How Fear Paralyses a Business

When you decide on growing your business, doubling your sales or “adding a zero” to the end of your income, most people smash hard against forces of:

Insecurity, self-doubt and limiting beliefs.

Fear has not only caused countless people to run the other way, but has also caused a standstill in our plans and has left many feeling cowardly about themselves.

In early 2000, when major search engines such as – Yahoo, AOL and Microsoft were still charging companies to optimize their searches in order to give them higher ranking in their search results, Google, then headed up by Sheryl Sandberg – president of global sales (currently second in command at Facebook) had already begun to coin it on their pioneering AdWords, advertising campaign.

The other major search engines ignored Google in the early years. They were conformable within their own outdated anachronistic business models.  They were afraid to lose the revenue that came from charging businesses for the sake of giving them high ranking search results. Regardless of them knowing using Google would have given them more superior search results, they rejected Google’s early offer to power their search engines with its software.

So Google went headfirst, noteworthy I may tell you; not without facing their own Red Sea and overcoming their own fear.

By the time 75% of web browsers were using Google to execute their searches, it was much too late for Yahoo, AOL and Microsoft to partner with their start-up. Google had already won the race.

My prolonged point is that if titans like Yahoo, AOL and Microsoft can be paralysed by fear; that they did not act even when it is in their own interest to do so,


how many other businessmen in smaller, or more well-known other imperial industries are gripped in the pervasive thoughts of fear?

When these companies gain hindsight, and reflect on their mistakes, the core of the problem can often be traced back to fear.

Many successful business leaders will tell you they were able to achieve success after conquering their inner fears. From that point on, the road to success was a relatively straight shot.

Many belief systems and philosophies all concur fear is an obstacle that urges devotees to resist it.

The Bible takes it a step further.

Based on the well-known story of Moses and the parting of the Red Sea, is veiled deep within the blueprint, a lesson for overcoming negative fear-based reactions (Exodus 14:12.)

The legendary story of a recently emancipated nation, Israel, as they stood gripped in fear before the sea of Reeds (mistakenly translated in English versions as the Red Sea) tells of how they were caught between their former pursuing oppressor, Pharaoh and a dead end of deep waters.

As you can imagine, they were very afraid.  Fear drove them towards advocating four modes of action that would have been perfectly disastrous.

The Jewish Midrash (Jewish Oral Law) goes on to discuss these four faces of fear in more detail, namely:

Self-Sabotage, Fight, Retreat and Learned Helplessness. 


Moses’ response in the Bible shows timeless wisdom for business leaders to overcome these four impulses.

He does not advocate a reckless “just believe God and all is going to be alright” defence mechanism approach.

Instead, he accepts the sources of their fear and tells them how to overcome it.

In doing so, he creates a timeless template that you can use in any situation where fear is present.

But first, imagine what it was like?


Gathered at the waters’ edge, with the hoof-beats of Pharaoh’s army booming in the near distance, blocked by an endless flow of the Sea of Reeds, knowing their homeland is just a few hours journey beyond their impossible situation. The Israelites’ praises of freedom

The Israelites’ praises of freedom are gone. The dust of their approaching doom is so nearby; it begins to cloud their hope. You can see the fear gripped in their eyes, right down to the bones of the women and children.

Often, many great leaders find themselves facing such predicaments. (Honestly, I’m in such a pickle momentarily, and like you, I am trusting God for the wisdom to part my Red Sea. May these principles inspire hope in you as it did me).

The Jewish historians added some pertinent details.

At this profoundly terrifying moment, scholars tell us the leaders of the people split into four camps, arguing furiously with each other.


Wisdom Moments:

During trying times, a wise leader steps back and listens, observes, and is fully aware, that difficult moments reveal who the loyal and true leaders are.

One leader calls the people to commit mass suicide… “it is better to die by one’s own hand than to be murdered by our former masters….”

A second man shouts him down… “The moment of freedom is gone,”  he utters hopelessly.

“Let us prostrate ourselves before Pharaoh again and return to Egypt as slaves. That is all we ever were and that is what we should remain.”

A leader from another group becomes agitated and raises his voice in fury, “free men must fight for their freedom” he cries,

“now is the time to rise up and fight, and do battle against the Egyptians. No matter how poorly armed we are and how inevitable the outcome of such a battle might be, let us fight back.”

A final voice disrupts his speech, “we did not free us from slavery. We’ve never been in control. Our only path is to remain motionless, close our eyes and pray to God.”

Pharaoh’s horse was now clearly visible as the sun glittered off their armour and raised swords.

The people paralysed with fear, fell silent and looked to Moses.

He had guided them so far.


In desperate times, people will listen to anyone who inspires hope. Listen to these timeless words of Theodore Roosevelt:


“Speak softly and carry a big stick; you will go far.” 

“In any moment of decision, the best thing you can do is the right thing.  The worst thing you can do is nothing.” 


Moses looked out upon his people and uttered perhaps the most important words he would ever speak as a leader (Exodus 14:13-14);

“Do not fear. Stand firm and see the salvation, which God will bring today. Though you see the Egyptians now, you will never see them again. God will fight for you and you shall remain silent.”


Speechless, puzzled, the people stood as they heard Moses’ words.

This awkward paralysis is what leaders often find themselves facing in their business and work.

The motivation for their fear corresponds to the four faces of fear the Israelites vocalized that day.

I wish to discuss each face in greater detail in the following section.


Insight for Business:

  • Competition is not your real enemy – fear is,
  • Choosing to follow the path of safety will cost you opportunities which will often be far greater than the potential losses you might incur by a riskier path,
  • The payoff for avoiding mistakes is often smaller than what you may gain from taking risks.
  • Allow yourself to take risks.
  • Imperfect action is better than perfect inaction.
  • It’s better to be an imperfect achiever than to avoid the journey altogether.
  • It’s better to have tried, and failed, than failing to try.


Fear Face #1:  Self-Sabotage


The first camp opted for mass suicide.  While this may have allowed them to feel a measure of some respect; choosing this option was clearly a path to nowhere. The goal of emancipation was not to prove some emotional point.

It was to return home as free men.

Killing themselves offered no hope of accomplishing that goal.  People often choose to quit because they fear they might fail, or decide to opt out of things because they are afraid of being forced to do so by others.

Fear of rejection or failure has been the culprit of countless business suicides.

This happens as much in business as it does in other parts of our lives, such as relationships.

But notice how Moses admonished the people, DO NOT FEAR!

This was not just a command, it was profound advice.

Moses was telling the people their fear was driving them towards suicide.

Before you can fight the urge to self-destruct you must acknowledge the source of the defeatist attitude, and that is fear!

Once you admit that fear is what is really driving you, you will recognize all the arguments to sustain the conclusion of defeat, are flawed. This is the moment your eyes open up and you identify all the avenues available and suicide vanishes as an option.


Insight for Business:

  • There are days when a surrender is an option and the right thing to do is right there, but this is very rare.
  • If surrender seems like the compelling choice, first get feedback from other reliable, trusted sources.

Failure can sometimes seem as a welcomed relief due to the pain of staying in the game. Always fight the urge to fail or quit.

Fear Face #2: Fight


Moses says to the second group of Israelites – those crying out for battle: “Stand firm and see the salvation that God will bring about today.” When we are particularly fearful of our adversary, fighting back is often the satisfying option. Sometimes fighting back is a sign ofWhen we are particularly fearful of our adversary, fighting back is often the satisfying option.

Sometimes fighting back is a sign of weakness, not strength.

The Egyptians are an understandable threat to the Israelites. But it takes an enormous reserve of energy to fight. Resources are stretched and often wasted. Additionally, to fight the Egyptians the Israelites would have had to turn and aim their attention backwards, the goal was to get home, not to retrace their steps. To fight meant detracting them from their destiny; the Egyptians had already been defeated.

In many cases fighting would be rational, but Moses tells the Israelites not to fight: “Stand firm.” Moses realised the desire to get involved in a war with the Egyptians was irrational and driven by fear.


Insight for Business:

  • Fear will often drive a business leader to move in the wrong direction.
  • Going to war is not always a symbol of strength but weakness, rooted in fear.
  • Going to war can sometimes mean moving backwards and not forward.
  • Fighting battles takes energy that is often better invested in being productive.
  • Fighting is a backwards movement not forward.
  • Choose very carefully which battles you will fight.

Fear Face #3: Retreat


Given the situation, the notion of returning to Egypt as slaves seemed reasonable.  They knew they could have remained alive, miserable –but alive. Have you ever been in a situation where you have achieved more than anyone in your family or taken your company beyond what anyone has ever accomplished?


…the concept of backtracking or giving up everything you’ve worked so hard to achieve over the years, becomes uninspiring?

Moses clearly understood this and did not try to shame them.  He did not try to artfully appeal to the noble, fearless side – there wasn’t time to sway them that way!  Instead, he acknowledged the situation as it was and painted a brighter picture of hope to give them a reason to choose a different path, “though you see the Egyptians now, you will never see them again,” he said.


Insight for Business:

  • The presence of the Egyptians is not an illusion in business, but the desire to return to Egypt is (not a justified response).
  • Always put the threat into perspective.
  • When the Egyptians are present, it’s a sign that God is about to do something great in your business.
  • Fear causes us to return to what is familiar rather than face the challenges.
  • The threat of the unknown always appears much larger than it really is.
  • The future has much better potential and the past will fade into obscurity, so move forward with confidence.
  • It requires strength to leave the past and faith to move forward into the future.
  • The thoughts of returning to Egypt will always be the majorities’ choice. The majority is not always right. Only dead fish go with the flow.
  • Sticking with strategies of the past can hurt your business.
  • The world is always changing; change-manage for today and tomorrow, instead of yesterday.
  • God’s Faith did not deny the Red Sea, it defied it.
  • Always face the future, not the past.
  • Don’t fear the enemy you have already defeated.


Fear Face #4:  Learnt Helplessness


The final group argued before Moses, those who pleaded to pray for God’s deliverance. This was with good reason; after all they have seen countless miracles.

But Moses admonished this group too, “you shall remain silent,” he told them.

It’s not every day that a prophet tells people not to pray.

But there was a good reason. The instruction was already given; the Israelites had to move forward into the water.

God was not going to move their legs towards the shore.

Moses could not lift each of their legs.


Insight for business:

  • Prayer is not a justification for inaction.
  • Prayer is vital but on its own useless.
  • Praying that our action will succeed is perfect, but prayer with no intention to act is deception.
  • When a leader makes hard-hitting decisions, physical and verbal abuse is inevitable.
  • People who have suffered abuse, (injustice at work, social settings, in relationships) have the tendency to react to a crisis by curling up and shutting off their hearts to avoid enduring any further hurt.
  • Shutting down one’s heart may seem easier than living through the pain, but it’s just another form of surrendering to fear.
  • If you don’t act on the last command God or His prophet has given you, don’t expect God to act.
  • The first step out of any fearful situation is up to you.
  • A good business leader never surrenders his business to fate.
  • The moment you blame unseen forces (the markets, currency, politics….) is the moment you lost control.
  • Never forget you are responsible to act. Others can give guidance, but neither they nor God should act for you when you’re capable of doing it yourself.
  • No matter how strong your belief is in God and others, they will not help you if you will not help yourself.


As frightening as those first steps are, overcome fear paralysis, raise your feet and place it on the water. Eliminate fear-based decisions.


Miracles only happen when you face your fear and move forward.

So journey forth!


(Share this post and leave a comment, and let me know how it has helped you.)    




Nothing ever created exists without purpose. Even a dumb rock has a purpose. Likewise, every single person is born with a purpose, yet so few people actually know theirs.


Many have not realised that their dream is within them and are living their lives through something their parents desired for them or even worse, something convenience dictated to them.  Most people never pursue their own inner passion. But until you find your voice, you will always be singing someone else’s song. However, the world needs your song! I love this quote by Maya Angelou:


“A bird doesn’t sing because it has an answer, it sings because it has a song.”



No one else can discover your purpose for you. A mentor plays an important role – he can guide you, but only you can lead yourself to the birthplace of purpose. I call this your “burning bush experience.” Taken from the biblical story of the Egyptian prince who became a great leader to his people. His name was Moses. He discovered his purpose when God appeared to Him through a burning bush experience.

If you listen to motivational speakers, all of them encountered a “burning bush experience,” each in their own unique way. This defining moment each one of them is able to trace it back to a particular place, to a particular hour and a particular date. This is how powerful your introduction is to destiny!


I hope that the following questions will assist you in illuminating your Destiny.

How To Discover Your Purpose

1. What do I stand for?


All of us have a particular conviction; a hot button, that when pushed, the juices flow. This marks the instance when we stand up, speak up and be heard, even at the price of death!

As the great Martin Luther Jr. said, “Life is not worth living for until you find something worth dying for.”

So what is it that presses your hot buttons and makes your juices flow?  For some, it may be politics, education or religion. For others, it may be music, business or entertainment.

Regardless, something in life makes us stand up and be counted!

Ask yourself, “What will I stand and support even if I’m the only one standing?”

Finding this one thing in your life, is the foundation that you will use to build your future.


“By believing passionately in something that does not yet exist, we create it.” – Nikos Kazantzakis


2. What do I believe in?


Most people live their lives without a personal value system.  They’ve never thought through their beliefs, instead they’ve been conditioned by outside influences.

A personal value system is a set of principles that drive and guide your behaviour. It gives you structure and purpose by assisting you to determine what is meaningful and important to you.  It also helps you express WHO you are and what you STAND FOR.

A personal value system permits you the experience of joy in unwrapping the gift of belief. Without it, you become robotic in swallowing whatever useless dung is fed to you.
The average person goes through life strolling down the street of scepticism (sceptic about God, marriage, friendship, love, trust and forgiveness). Worse, they are quick to point out what they don’t believe and easily condemn those who believe in something.

When you have searched and struggled to find what you believe in, you won’t be careless to let it slip out of your hands. Moses paid a hefty price to find himself before the unveiling of his purpose.

When you have struggled to prove your belief, it will be even more precious to you than gold.

How many people do you know are travelling down the street of life, focusing on their doubts but are blind about their faith?

The law of focus teaches us that by focusing on what you don’t want, you will actually draw it towards you!
Stop being enchanted by what you despise and begin to focus on what you desire!
What is it that you believe in? Write it down. Speak it out loudly to yourself, when you wake in the morning and when you sleep at night.
Solidify your beliefs and your beliefs will begin to solidify you.


“Cherish your visions and your dreams as they are the children of your soul;

the blueprints of your ultimate achievements.”
— Napoleon Hill



3. What am I discontent about?


Discontentment or dissatisfaction has been characterised as a vice that should be avoided. And yet, ALL progress stems from a healthy discontentment.

When you understand that, Life’s purpose often derives from the place of pain. Progress begins at the point of pain. Pain acts as the ultimate motivator, spurring us on to change. But pain is NOT enough to change you, only knowledge can change you.


Until your present state becomes painful enough, you will not be motivated to change. Attempt to associate pain with losing and it will spur you on to winning.

I love what Maxwell says, “You don’t overcome challenges by making them smaller but by making yourself bigger.”

As long as losing is comfortable to you, you will not appreciate the dramatic actions needed to begin winning. By pinpointing what bothers you, you can begin to pursue what will make you happy.


“Let me embrace thee, sour adversity, for wise men say it is the wisest course.” — William Shakespeare


4. What am I passionate about?

Uncovering your passion is to discover your distinction – your difference or uniqueness.

Uncovering your passion is to uncover your potential – your potential is in your passion.

By applying yourself to do what you are passionate about is to increase your chances for success by a thousand fold.


The world, sadly, is full of passionless people.  Do not get lost in spending your life engrossed in work that disgusts you and frustrates you.

Boredom is not only the greatest insult to your Maker; boredom is the absence of passion.


“If passion drives you, let reason hold the reins.” — Benjamin Franklin

5. What keeps me awake at night?


Do you remember being so excited about something or someone that you couldn’t even fall asleep?

For many people, it has been too long since such a moment existed. Listen to Benjamin Franklin on this pint, “Some people die at 25 and aren’t buried until 75.”

When you are young, you are full of energy, every new day holds a new discovery, you want to learn everything that you can and as fast as possible, you are full of ideas on how you could change the world – you are alive!

What stole this from you?


Worry shouldn’t keep you up at night, possibilities should.


Make your dreams so big, so vibrant, so invigorating, so impossible that your future begins to manifest in your present.

“A man is not old until regrets start taking the place of dreams.” Don’t let this happen to you. Don’t wait until tomorrow to start dreaming. Start now!
Perpahs the reason you have dreams when you are sleeping is because you never chose to dream when you are awake!

So God’s only way to get you to dream is to make you sleep! Even then, negativity consumes you so much that your dream turns into a nightmare.

But this isn’t your destiny!  You are meant for greater things than this.

Don’t wait to go to sleep to have a dream; have one while you’re awake.

Discover your dream and live it!

“Great minds have purposes; others have wishes.” — Washington Irving


6. What do I want for my life?


Too many people wait until it is too late to ask this question, “What do I want for my life?”

Whatever your age, decide what it is you want to do with your life and then begin moving in that direction.

You have been given the gift of CHOICE. Open the gift and start deciding today!

If you don’t decide what you want for your life, somebody else will.

Without clear-cut goals, you’ll react like dry fallen leaves blown about by the “wind of whatever.”

Don’t let life blow you around in a thousand different directions – Nowhere!

If you do not know what harbour you are headed for, no wind will be the right wind.

Like driftwood, you will be tossed to and fro.

“A ship is safe in harbor, but that’s not what ships are for.” — William Shedd

Start dreaming again, discover your purpose and be counted! 

Time free from workplace obligations seems to become ever more difficult to keep. According to a recent study, 70% of workers struggle with finding a work-life system that works for them.

This means more than 2/3 of your staff are not proactive, distracted, and operating below their potential.

The solution,

For many in the workforce, achieving any type of work-life balance can seem like a myth, especially when technology has made us accessible around the clock and work has become boundariless.


Despite the demanding realities our information industry forces upon us,  there are those that have managed to carve out satisfying and meaningful lives outside of their work.

Too often people believe that to achieve success, one needs to give up their personal life. (This is not true!)

They do not believe that work-life balance is possible in a meaningful way, but it is!

There is no better way to demonstrate this than to hear it directly from some of the most successful people in the world.

Here are some of the tools they practice: 7 Habits Of People Who Have Achieved Work-Life Balance.


7 Habits Of Successful People Who Have Achieved Work-Life Balance





Most people treat “life” as something that just happens.  They’re victims, who react to life and let outside circumstances decide their fate, their agenda.   They live by Default.

On the other hand, there are those, no none achievers.  They walk into any situation and grab it by the horns. They determine the outcome of their day, their week. These people create the life they want to live and don’t accept anything less. They live by Design.

Instead of just letting life happen to you, make some choices to achieve work-life balance. Think about what you want from life and how you want to invest your time?




Work-life balance going off the rails in your life is usually a result of allowing old and unproductive cycles to continue to control you.

Let old habits and old ways of thinking slide, or you will!

Endeavour to be intentional and uncompromising concerning this.

Winners who stay on top of the surf are good at staying on track by making conscious decisions to continually talk to the important people (mentors, spiritual leaders) in their lives about what is working or not, and make decisions to change direction if needed.

As they say, “when you discover that you are riding a dead horse, the best strategy is to dismount” – get a new horse, and a new whip!

Life is progressive. Situations change. If you don’t realise this, you’ll end up in a place you don’t want to be.





People who have managed to carve out a work-life balance, that works for them don’t just wait to see what time is left over after work.

Make it a point to plan and book “time off,” to spend outside of work and vigorously guard this time.

Emergencies are unavoidable.

Unfavourable situations don’t need permission to show up in our lives, from work to other matters; learn to resist any intrusion of this time strongly.

It’s been statistically proven, one of the greatest regrets upon dying is the deep regret that:

“I wish I spent more time with the people I love.”

It’s easy to let that time slip away, but once it’s gone you can never get it back.

Besides, as Steve Blank author of the Startup Owners Manual stated it, “When you’re gone, would you rather have your gravestone say:

‘He never missed a meeting? or one that said, He was a great father.’”


I’m so grateful that I’ve learnt to protect this time, regardless!






People who manage work-life balance have developed a strong sense of who they are, their values and what is important to them.

If your desire for success is greater than your desire to be principled, you will compromise on the essentials of true success.

Having a success silhouette for everything you do helps you determine what success means to you.

Listen to Dr. Martin Luther King Jr. on this point:


“Reconsider your definitions. We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.”


Wow! That’s food for thought….?





People who maintain balance are able to turn off their electronic devices to enjoy uninterrupted, quality time doing things they value and enjoy.

They realise that multitasking is a myth and focusing on the task at hand is the key to “living in the moment.”

They learn to “compartmentalise” their time.

Don’t confuse having a career with having a life or a family life. If you are a spiritual person like me, invite God into every department of your life.

Learn to be present in each moment, experience and savour life.

Consider the power of meditation (see my article: 7 Sacred Minutes with God), listen to more music (I love classical), do physical activity (I could improve a whole lot on this one) or some other interest that allows you to get away from the pressures of everyday life – to relax, rejuvenate and regenerate your spirit, soul and body.

Remember, “balance is not better time management, but better boundary management.”




Many people go through life and get caught up in situations and circumstances that end up controlling them.

Generally, 80% of all of the activity that you are involved in right now is taking you nowhere.

Discern what is the 20 % of things that matter and move towards your dream and give yourself wholeheartedly to it.

Balance can only be achieved when plans are defined around time frames and a passionate determination to make some sacrifices to get what you want in the end. For example, many entrepreneurs typically plan to spend a substantial amount of time in the early part of their businesses.

Those that achieve balance down the road see this as a sacrifice that will allow them to spend extra time and energy in other areas they are passionate about once the business is established.

The greater the sacrifice the greater the glory of leisure!






People who have achieved good balance have surrounded themselves with other people who are wiser them they are (either through books or friendships.) As the ancient proverbs say, “Walk with the wise and become wise, for a companion of fools suffers harm.”

Gravitate towards wise people and move away from the unwise. How can you tell the wise apart from the foolish?

The answer is very simple actually,

The wise, have a consistent track record or a history of making wise decisions which are evident in their lives.

Don’t be fooled with titles, positions or money. Find a strategic life and business mentor and also built a strong support network, (family, friends, church family) they can depend upon to help them get through difficult times.


The most important person in my life next to my Maker is my wife. Listen to this piece of wisdom from, Sheryl Sandberg, (COO of Facebook),


“The most important career decision you’ll make is who your life partner is.”

I love this!


And finally,  as you endeavour to find work-life balance, learn to become more generous with your life, time, talent and money, wisely. Extend yourselves to help out others, serve your community and Church.

Have a variety of interests, don’t just live for yourself or your family. Always be open to new learning and possibilities.  I love this statement from Zuckerberg,


“I spend most of my time thinking about how to connect the world and serve our community better, but a lot of that time isn’t in our office or meeting with people or doing what you’d call real work. I take a lot of time just to read and think about things by myself.” ―Mark Zuckerberg


So there you have it, the 7 Habits of Successful People. 

Experience life to the fullest. Don’t just exist, live!  


Nobody’s perfect, leaders have flaws, but there are some flaws that are sudden death to good leadership.

With that said, a smart leader will look at himself critically and be able to determine where his flaws may lie.

As an executive coach…

my coaching philosophy does not focus on leadership weakness but rather their strengths. Building on a leader’s strengths is a far more efficient way of enhancing change than being fault focused.

Nonetheless, as a leader of an organisation, myself, I’ve learned (and still do) to be aware of certain weakness to guard myself against them.

Zenger and Folkman conducted two surveys, in one, they’ve collected 360-degree feedback data on more than 450 Fortune 500 executives and noticed the common characteristics of the 31 who were fired. In the second, they’ve analysed 360-degree feedback data from more than 11,000 leaders and identified the 10% who were considered least effective. When they compared the ineffective leaders with the fired leaders they’ve come up with the 10 most common leadership shortcomings, which commonly plague leaders everywhere in the world.

Every bad leader had at least one, and most had several.

While leadership is not seeking perfection but consistent and steady improvement in one’s character and competency is non-negotiable.

No matter how gifted an individual may be, or how prominent a position he may hold, we are still are human. Unfortunately, most leaders chose to ignore that we all need “working on,” and rather than choosing to ignore this reality, the best leaders are the ones who are able to acknowledge and address their shortcomings.


10 Fatal Leadership Flaws:

1) Lack energy and enthusiasm

They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed.
One such leader was described as having the ability to “suck all the energy out of any room.”

2) Accept their mediocre performance

They overstate the difficulty of reaching targets so that they look good when they achieve them. They live by the mantra “Underpromise and overdeliver.”

3) Lack clear vision and direction

They believe their only job is to execute. Like a hiker who sticks close to the trail, they’re fine until they come to a fork.


4) Have poor judgment

They make decisions that colleagues and subordinates consider to be not in the organisation’s best interests.


5) Don’t collaborate

They avoid peers, act independently, and view other leaders as competitors. As a result, they are set adrift by the very people whose insights and support they need.


6) Don’t walk the talk

They set standards of behaviour or expectations of performance and then violate them. They’re perceived as lacking integrity.


7) Resist new ideas

They reject suggestions from subordinates and peers. Good ideas aren’t implemented, and the organisation gets stuck.

8) Don’t learn from mistakes

They may make no more mistakes than their peers, but they fail to use setbacks as opportunities for improvement, hiding their errors and brooding about them instead.

9) Lack interpersonal skills

They make sins of both commission (they’re abrasive and bullying) and omission (they’re aloof, unavailable, and reluctant to praise).

10) Fail to develop others

They focus on themselves to the exclusion of developing subordinates, causing individuals and teams to disengage.


These sound like obvious flaws that any leader would try to fix. But the ineffective leaders that were studied were mostly unaware that they exhibited these behaviours.

In fact, those who were rated most negatively rated themselves substantially more positively. They thought more highly of themselves as they ought to, resulting in their own professional demise.

As a leader, you should take a very hard look at yourselves and ask for candid feedback on your performance in these specific areas.

Your jobs may depend on it.

Inspired by Jack Zenger and Joseph Folkman and Harvard Business Review


History beats the drum on him as one of the world’s most celebrated leaders. Personally his one of my favourites.  His name was President Abraham Lincoln. An American politician, lawyer, husband and servant who served as the 16th President of the United States, from March 1861 until his assassination in April 1865.

Lincoln, led the United States through its Civil War (1881-1865).  Not that I know much about these terrible days of civil unrest, but I’ve come to understand, that he also championed one of the bloodiest war during, possibly the nation’s greatest moral, constitutional and political crisis, against the 11th “Confederate States” in the South, known as the slave states.

In doing so, he preserved the Union (23 States), paved the way to the abolishment of slavery, strengthened their national government and modernised the economy.

Leaders such as Lincoln held iconic status, cherished and challenged high ideals that commanded great loyalty and respect. Their leadership legacy in our amoral world has been esteemed as a worthless two cents coin, their memoir diminishes into oblivion by the years, falling short of nothing but a travesty to our future.

Frankly, most people don’t know why leaders such as Lincoln deserve to be hailed. What made him such an extraordinary leader? “Why should I even bother, learning about such and old dude?”

There are many important reasons why.  Allow me to share a few principles from the life of this icon, and also attempt to resolve the question, “does effective modern leadership philosophy backs his methods?”

Five Leadership Lesson of Abraham Lincoln


#1. Invest More Time with the Staff and Less Behind the Desk


As President Lincoln spent more time outside the White House than in it. And it’s believed he met every single Union soldier who enlisted early in the Civil War – they saw the President in person.

Lincoln was President of 23 States but had an open-door policy.

Lincoln knew people were his best source of information.  He spent 75% of the day meeting with people.

A virtue not venerated by “modern leadership,” but certainly supported by the purest form of leadership, because accessibility builds trust.

An accessible leader uses all things possible, including technology or social media to connect and network with his people.

He knows acknowledgement is validation.

He knows investing time makes a huge impact.

He knows  using technology multiplies his touch.

He knows a close door policy intimidates people.

He knows an open door policy invites people.

Not all leaders are accessible leaders, but all great leaders are.


#2. Persuade Rather Than Force


Despite having the power of the presidency, Lincoln didn’t have a strong arm with people, he never used undue force. He also had many enemies but he won most of them over. How did he do it? He made them his friends. He made them like him.

Here’s Lincoln talking about his persuasive leadership methods:

“When the conduct of men is designed to be influenced, persuasion, kind, unassuming persuasion, should ever be adopted. It is an old and a true maxim that a “drop of honey catches more flies than a gallon of gall.” So with men, if you would win a man to your cause, first convince him that you are his sincere friend. Therein is a drop of honey that catches his heart, which, say what he will, is the great highroad to his reason, and which, when once gained, you will find little trouble in convincing his judgment of the justice of your cause, if indeed that cause really be a just one.”


Leaders like Lincoln handle their subordinates with great respect.  Lincoln didn’t give orders — he made requests.

Look at some of the letters he wrote:
To McClellan (10-13-1863): “…this letter is in no sense an order.”
To Halleck (9-19-1863): “I hope you will consider it…”
To Burnside (9-27-1863): “It was suggested to you, not ordered…”


“I destroy my enemies when I make them my friends.” Abraham Lincoln

Great leaders all portray the same leadership panache.

#3. Give Honour and Take Responsibility


Lincoln always gave credit where it was due, took responsibility when things went wrong. This approach not only confirmed his honesty, integrity, human dignity, but also gave his subordinates the correct perception that they were, in many ways, doing the leading, not him.

Lincoln had no problem saying he screwed up, like in this letter to General Ulysses S. Grant:


“I write this now as a grateful acknowledgement for the almost inestimable service you have done the country. I wish to say a word further. When you reached the vicinity of Vicksburg… I never had any faith, except a general hope that you knew better than I that the expedition could succeed… I feared it was a mistake. I now wish to make the personal acknowledgement that you were right, and I was wrong.”


He trusted the judgment of the people who were on the front lines. This is one of the hallmarks of good military and corporate leadership.

Leadership that works in the toughest situations is democratic in its approach and values a listening style as Lincoln demonstrated. Not worrying about who gets the credit for an idea is key to influencing people.
And the greatest minds of history agree.

As Lao Tzu said: “Fail to honour people, they fail to honour you. But of a good leader, who talks little, when his work is done, his aim fulfilled, they will all say, ‘We’ did this ourselves.”


#4. Encourage and Celebrate Change


What did Lincoln know about change or innovation?  Well, he’s the only U.S. President ever to patent something (I’m not sure about Trump.)

“Years before assuming the presidency, Lincoln had shown his interest in innovation when, on March 10, 1849 (at age forty), he received a patent for a new method of making grounded boats more buoyant.”


What does it take to increase creativity and innovation in an organisation? It is pretty simple: reward people for trying new things and don’t punish them for failing.

Even during his most difficult times, Lincoln continued to call on his subordinates to screen new advances and implement ideas.

He realised that, as an executive leader, it was his chief responsibility to create the climate of risk-free entrepreneurship necessary to foster effective innovation.


#5. Influence People Through Storytelling


By all accounts, Lincoln was a great storyteller and leveraged this skill to win people over.

When I coach executives, a challenge which frequently emerges is the “I feel as if I hit the ceiling.” In this case, I employ a technique that quickly revives their conquering spirit. I do this simply by inviting them to tell me their STORY.

In our information-saturated age, business leaders won’t be heard unless they’re telling stories.

Once the mood is right, I ask, “so tell me how did you get to be the CEO?” Yes, a lot of patience and I mean a whole lot is needed.  High achievers are usually overconfident, who just love talking about themselves. On the other extreme, there are those who “play humble pie” -you have to squeeze their story out of them.

Leaders who can create and share good stories have a powerful advantage over others. Their story is the fuel that keeps them going, a tool that inspires others to do the same. When I get them to reminisce on what it took for them to get to the top, suddenly, they realise they can break through any limitation.

No one really remembers facts and figures and all the rational things that we think are important in the business world. Actually, they don’t stick in our minds as well as great stories do.

Lincoln understood the power of storytelling.

“Institutions that can communicate a compelling historical narrative often inspire a special kind of commitment among employees. It is this dedication that directly affects a company’s success and is critical to creating a strong corporate legacy.”

Inspired by Eric Baker. Written for Time Magazine.  

What made king David a great man? He had God’s heart. What made him a great leader? His ability to build a great team of winners!

“These are the names of David’s mighty men…” (2 Sam 23:8)


David understood a principle all great leaders revere, “Those closest to me determined my potential.” No matter how talented you may be, no matter how smart you may be, on your own, your abilities are limited. You need a team of other talented people to help you maximise your potential and that of the organisation.

David was a man of many talents and accomplishments.  However, as you examine his life, you will realise his noteworthy accomplishments were made possible ONLY by a strong team of people around him. Good leaders lead, but effective leadership develops the talents around them. David was such a leader.
We can learn FOUR key things about David and how he related to his team.

King David’s Four Leadership Principles


1. David Stood for SOMETHING

David had a dream in his heart. He was a man of Vision. The vision drew the necessary resources into his life. Do you carry a vision that compels people to follow you?

“Chase the Vision, not the money. The money will end up following you.” – Tony Hsieh


Vision provides the foundation for any journey, the direction for people, the motivation to keep going and the focus that is needed to be effective.

2 David’s Men Came to HIM

They had fought together and learned first-hand from one another’s capabilities. They had covered one another’s backs on several occasions. They had to TRUST each other!


“The ability to establish, grow, extend and restore the confidence is the key professional and personal competency of our time.”

Trust is the Core of Leadership. The old leadership model of business implied scouring the organisation for “high-potential” producers; in the new business world, skill is the art and trust is the science of leadership.



When three of his mighty men risked their lives to obtain drinking water for him during a battle, David refused to drink it, choosing instead to pour it out onto the ground. This no doubt made a big impression on his men and only drew greater devotion to him because of his own sacrifice.

“Ultimately, I knew that how you treat your people is how they’ll treat your customers.” – Howard Behar


Servant leadership is a philosophy that enriches the lives of individuals, builds better organisations and ultimately creates a more just and caring environment.


4 David Commanded LOYALTY

His followers were incredibly loyal to him. When his son Absalom betrayed him, it looked as though David might be defeated; his closest men stayed with him. The people closest to him always seemed willing to put their lives on the line for him.

“When we are debating an issue, loyalty means giving me your honest opinion, whether you think I’ll like it or not. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends. From that point on, loyalty means executing the decision as if it were your own.”
— General Colin Powell


Loyalty cannot be produced on an assembly line or manufactured as a product.  Its origin is the epicentre of the human heart – the place of self-respect and dignity. It is necessary for organisational stability and growth, it is sensitive to betrayal.  David’s team are celebrated not only for what they did but for who they were!

When choosing your “inner circle,” test your teams hearts on the following four values: Vision, Trust, Servanthood and Loyalty.


If the leaders you depend possess these qualities, they are God’s gift to you and a great asset to your business.


As a Leadership Architect, Executive Coach Architect and trained in the John Maxwell Leadership Philosophy,  you can invite me to speak to your company or team on:

  • How to Foster Organisation Loyalty
  • How to Command Loyalty (Your Executive Presence)
  • The 17 Indisputable Laws of Teamwork (John Maxwell)

The Spirit of a nation, a family or an organisation is created from the top. The Facile Princeps of leadership is the virtue of integrity. It is through integrity; that leadership is exercised.

The integrity of character sets the example, which is emulated by like-minded.

Integrity is not something one can fool another with. It is possible to hide behind reputation, but people whom you work or relate with will eventually know whether you are or not a person of integrity.

People may forgive you for; incompetence, ignorance, insecurity or bad manners. But they will not forgive or forget a lack of integrity.

This truth which ought to be cherished by all leaders, particularly those who sit at the top of organisations. For the spirit of an organisation is created from the top. If a nation, family or organisation is great, it is so because the top is great. If it, rots, it is because the top is rotten. As the proverb has it, “Trees, die from the top.” No one should ever be appointed any leadership position, at any level of an organisation unless their character serves a model of integrity.

Daily in the headlines, we read stories that raise our eyebrows, about the lack of leadership integrity, in particular on the political scene. We’ve been overly exposed to a perception of self-serving power and influence arising from deep-rooted friendships, not integrity or competence for that matter, together with ethnic allegiance as well as back-room political manipulations, used in an attempt to discard individuals who are perceived as honourable.

However, situations involving the loss of integrity are not only found in the political arena, but they also occur in our business world,  church environment, and more frequently than we would like to admit.

Corruption, in our country, has spread from parliament, down to clerk working in a mortuary. Corruption in leadership pervades at every level. In the words of Ray Davies, “money and corruption are ruining the land, crooked politicians betray the working man…” Unfortunately, our countries leadership are uninterested in dealing with this hindrance of development. Furthermore, the citizens blame the government, the government blame apartheid. Our nation seems to be revolving around “the blame game,” while corruption keeps thriving.

Corruption is everywhere. You may recall the famous collapse of U.S.-based Enron Corp., a leader in energy, natural gas, communications and pulp and paper with more than 20,000 employees, is not far from our memories. The leadership at Enron was found to have systematically engaged in accounting fraud and corruption, which was supported by the Arthur Anderson accounting and consulting firm. Both went bankrupt while key leaders headed to prison. Hurting thousands of people.

While the lack of integrity in leadership is shaking the foundation of nations, government, organisation, families and friendship. While most leaders don’t engage in the dishonest behaviour, I’ve encountered many more individuals who live by what I call the “neutral zone.”  Leadership and neutrality are diametrical.   In other words, while a person may not engage in anything illegal, immoral, or any unethical behaviour, but tolerating those who do, in my view, can be considered unethical. And it only takes one more step to cross the line.  Permissiveness creates a perception of unethical behaviour and also creates a sense of mistrust and a loss of integrity. People simply lose respect for this type of leader! Most leaders simply fail to understand the proximity of comprise.

Most leaders simply fail to understand the close proximity of comprise. Ex-General Colin Powel stated this immortal truth  for anyone leadership;

“Loyalty means giving me your honest opinion, whether you think I’ll like it or not. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends. From that point on, loyalty means executing the decision as if it were your own.”

If speaking against a project you’ve agreed with in the meeting, or making an agreement with one and speaking against it with another, makes you disloyal, what then is Integrity?

What Exactly is Integrity?

  • Integrity is defined as the consistency between what a leader says and what the leader does.
  • It’s an alignment between a person’s values, beliefs, words and actions, as well as the extent to which promises are kept.
  • Integrity is also perceived to be closely related to honesty, trustworthiness and fairness and is frequently thought to be a measure of good moral character.
  • Integrity is judged by how closely the leader’s behaviour and actions are consistent with the moral frameworks of a community or an organisation.
  • Integrity is doing what’s right even if it will cost you.


You May Wonder Why it is Important for Leader to Demonstrate Integrity?

People want a leader who ‘preaches, what he practices.’ Who can follow through on promises and who “walks the talk.” Therefore, since people judge integrity by the consistency, credibility, competency and reliability of a leader’s behaviour, how do we know it when we see it?

When integrity is destroyed, confidence goes by the wayside and may never return.


The Following 9 Descriptors will Assist You to Confirm Your Perceptions of Integrity.

  1. Continuous personal growth: 

  • Leaders with high levels of integrity are in constant learning mode.
  • They are ruthlessly honest with themselves, seek guidance to discover and work around their leadership blind spots and are always learning and growing as leaders.
  1. A promise is a promise: 

  • High-integrity leaders keep their promises, and if they can’t meet the agreed-upon timeline, they will stay in communication with you until the promise has been kept.
  1. Reliability:

  • Just as we purchase proven brands, leaders who are shown to be reliable and can be counted on will attract more followers.
  • Reliable leaders stick with problems and issues until they are resolved from a win/win point of view and a strong consideration for all stakeholders involved.
  • In other words they don’t quit and walk away when times are, though.
  1. Accountability:

  • High-integrity leaders don’t just blame others or take the blame themselves, they own the situation and all of its outcomes.
  • These leaders quickly intervene in an issue, evaluate unintended impact, take steps to rectify the situation and stay in close communication with stakeholders until the job is done.
  1. Responsiveness:

  • There is nothing more frustrating than waiting for a leader to respond to your query.
  • High-integrity leaders are good time managers and will either respond immediately or will inform you when they can get back to your issue.
  • If the situation is a crisis, they will be there for you.
  1. Doing the right thing:

  • High-integrity leaders have strong moral principles.
  • You can count on them do the right thing, at the right time and for all the right reasons.
  • These leaders have high personal standards and hold their team members and their organisation to the same high standards.
  • They then assess each decision and action against their organisational standards.
  1. Respectfulness:

  • Respect is earned and is done so by showing respect and an acceptance toward others.
  • Respecting others means understanding different values and beliefs, recognising, accepting and developing the skills of others and including all employees as part of the team.
  • Respect also means communicating and interacting with individuals by putting them on the same playing field.
  1. Accessibility:

  • High-integrity leaders are physically present and make themselves available and accessible to their staff.
  • They interact with and invite employees to share their issues; they are always available to stop and listen.
  1. Transparency:

  • High-integrity leaders ensure their actions are “seen” as trustworthy and create a sense of certainty rather than uncertainty.
  • They exhibit openness with respect to information, finances and various operational transactions and business dealings.
  • When examined by others, their actions lead to trusting relationships.


Non-integrity leadership behaviour not only has the power to ruin a career, but it has the power to utterly destroy an organisation.

When integrity is destroyed, confidence goes by the wayside and believe me it may never return.

Integrity is the Bottomline!  


*– Source: Why does Leader Integrity Matter to Followers? An Uncertainty Management Explanation, Robert H. Moorman, Creighton University, (US) and Steven Grover, University of Otago, New Zealand, International Journal of Leadership Studies, vol. 5 Issue 2, 2009.


Surprising facts about workplace productivity you must know. Most people I know are looking for ways to be more productive on their job.

In today’s inspiration, I’ve decided to compile a list of Thirty Facts about Productivity in the workplace from research I have been working on.

30 Facts about Productivity in the Workplace:

1. Happy employees are 12% more productive than others.

2. Unhappy workers prove 10% less productive.

3. Financial incentives aren’t enough to ensure highly productive employees.

4.Tuesday is the most productive day of the week.

5. Listening to music while working helps people get things done faster.

6. Multitasking leads to as much as a 40% drop in productivity, increased stress and a 10% drop in IQ.

7. Project management software is used by 87% of high-performing companies.

8. After working 40 hours in a week, productivity decreases by 50%.

9. People with a best friend at work are 7 times more likely to engage fully in their work.

10. People are more productive on days when they exercise before work.

11. Their productivity of 25% of office workers decreased in the summer time.

12. Adults who regularly get 7.5 to 9 hours of sleep per night are up to 20% more productive.

13. Office workers who sit near windows and in an air controlled environment are more productive and have lower rates of absenteeism.

14. Workers spend more than 25% of their day in reading and answering emails. If they check emails at set points in the day, it will increase their productivity.

15. Working for 90 minutes, followed by 20 minute breaks allows us to be more productive.

16. For maximum productivity, it’s necessary that every desk is organised.

17. Drinking sufficient amounts of water/liquid can increase your daily productivity by 14%.

18. Live plants in a work environment help productivity.

19. Productivity decreases 60% if we eat unhealthy food.

20. Strategic delegating of tasks increases productivity.

21. Starring at the colour green can make you more creative and productive.

22. Meditation can improve your productivity.

23. Employees with strong social support, both at home or work, tend to be happier and better at dealing with stress.

24. Most employees have mentally checked out from 4 pm – 6 pm.

25. Focus on critical tasks in the morning.

26. Vacations recharge employee’s batteries.

27. Productivity takes a hit one week before a major holiday.

28. You cannot force people into productivity.

29. Too many meetings hinder productivity.

30. Poor workflow management is the biggest culprit for loss in productivity and stress.