It is true, “The World’s Most Powerful Leadership Principle” is found in this simple audacious truth: invest in the search for the right people, convert them into teams who catch the vision, and execute the strategy and goals to RUN with the vision.
This principle applies to both businesses large and small, that for-profit or non-profit.
But here’s the SNAG,
…one of the most frustrating challenges a visionary leader will have to combat in the organisation is the battle against mediocrity.
Mediocrity means settling for less. Mediocrity means the inevitable departure of the best. The best team members, the best customers. An eagle leader serving under a pigeon leader will soon frustrate himself.
I’ve been leading an organisation for close to fourteen years. A challenge that continues to threaten the vision is the mediocrity factor. One of the greatest leadership challenges I continue to find myself experiencing occurs each time I decide to raise the standard of excellence. Resistance and resignations seem to be the snappy comeback of the mediocre.
Excellence repels mediocrity just as mediocrity drives away excellence.
Leaders who once operated in the highest degree of excellence became mediocre in the current context. Today’s excellence is tomorrow’s mediocrity. Therefore it’s important to keep pushing those mental boundaries.
Life by nature is progressive. Tomorrow’s expectations should make you dissatisfied with your current situation.
However, excellence is not achieved by many because it’s the potency of our character that makes it possible. Passion in everything we do is also important. Passion is the foundation of excellence.
Do you exude character?
Are you a person of passion?
Do you complete your work with quality?
Are you surrounding yourself with people who provoke aptitude and attitude in you?
Do you attack inconsistency and mediocrity on the spot?
Being good has never been good enough. We should continually exceed anticipations and raise the bar of excellence.
Most people think “good enough” is acceptable, but a person of excellence refuses to limit his expectation of life and business to just “good enough.”
I made a promise to myself; I refuse to be “just good enough.”
Excellence is the attitude on you that brings out the best in you. It’s the key to reveal your brilliance and give you exposure.
Success is not a miracle, it’s a product of the quality of work done right.
The battle against mediocrity is one you need to fight continually.
Fight against a mediocre state of mind.
Fight against mediocre behaviours.
Fight against mediocre beliefs.
Character Enlists, Ability Assigns
Your Mental Output outweighs Your Biological Origin.
Excellence requires intentionality. Quality work and service are uncommon because excellence is not cheap. His legacy withstood the test of time. His wisdom has been spoken about across the centuries. His name was King Solomon. He was an uncommon leader, a man celebrated for many exceptional qualities.
“Do you see a man skilled in his work? He will serve before kings; he will not serve before obscure men.” (Proverbs 22:29).
“Huram (A man Solomon hired) was filled with wisdom, with understanding and with cunning (skillful) to do all kinds of bronze work. He came to King Solomon and did all the work assigned to him. (1 Kings 7:14)
What is Excellence?
- Excellence is the factor that makes a man restless and uncomfortable,
- Excellence is a spirit that refuses to settle with the status quo and ‘what is available,”
- Excellence is the factor that makes a man restless and uncomfortable,
- Excellence goes for what it desires and deserves,
- Excellence is poison of mediocrity and a demolisher of complacency,
- Excellence is the attainment of the highest level of perfection in anything you do,
- Excellence is a mindset that will never permit you to do things at a level which others are comfortable with.
Call Center Training
This workshop will lower costs as it can reduce staff turnover. Participants will improve productivity and performance.
THIS COURSE IS MEANT FOR:
Managers and call center agents who want to:
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Improve service excellence
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Improve employee confidence and job satisfaction
Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.
COURSE HIGHLIGHTS
Aspects of Call Centre
The Basics (I)
- Defining Buying Motives
- Establishing a Call Strategy
- Prospecting
- Qualifying
The Basics (II)
- Getting Beyond The Gate Keeper
- Controlling The Call
- Difficult Customers
- Reporting
Phone Etiquette
- Preparation
- Building Rapport
- Speaking Clearly – Tone of Voice
- Effective Listening
Tools
- Self Assessments
- Utilizing Sales Scripts
- Making the Script Your Own
- The Sales Dashboard
- S = Situation
- T= Task
- A= Action
- R = Result
Types of Questions
- Open Questions
- Closed Question
- Ignorant Redirection
- Positive Redirection
- Negative Redirection
- Multiple Choice Redirection
Benchmarking
- Benchmark Metrics
- Performance Breakdown
- Implementing Improvements
- Benefits
Goal Setting
- The Importance of Goals
- SMART Goals
- Staying Committed
- Motivation
- Overcoming Limitations
Key Steps
- Six Success Factors
- Staying Customer Focused
- The Art of Telephone Persuasion
- Telephone Selling Techniques
Closing
- Knowing When it”s Time to Close
- Closing Techniques
- Maintaining the Relationship
- After the Sale
COURSE INCLUDES
- 12 Workshop Hours (2 days)
- John Maxwell Trainer
- Certified Executive Coach (University of Cape Town)
- High-Quality Powerpoints
- Participating Workbooks
COST
- R15 000.00 per day (less than 9 delegates)
- R1899.00 per delegate (10 or more delegates)
(This course can also be customized according to the organization’s schedule and preferences).
PRAISE REPORT
Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.
TOP 10 SALES SECRETS

THIS COURSE IS MEANT FOR:
For Sales Professionals who want to:
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Understand the guidelines for selling
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Close more sales in less time
COURSE HIGHLIGHTS
Top 10 Sales Secrets
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Effective Traits :
- Assertiveness
- Emotional Intelligence
- Solve Problems
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Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
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Know Product
- Know Your Product
- Believe in the Company/Product
- Be Enthusiastic
- Link Product to Customer’s Values
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Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
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Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
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Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
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Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
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Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
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Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
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Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
COURSE INCLUDES
- 12 Workshop Hours (2 days)
- John Maxwell Trainer
- Certified Executive Coach (University of Cape Town)
- High-Quality Powerpoints
- Participating Workbooks
COST
- R15 000.00 per day (less than 9 delegates)
- R1899.00 per delegate (10 or more delegates)
(This course can also be customized according to the organization’s schedule and preferences).
PRAISE REPORT
(Email or call us for more information: shan@drthumbran.com / +27 65 981 3292)
HIGH-PERFORMANCE TEAMS
This workshop is for teams (Inside the Company) that are focused on achieving the same goals. Individuals do not become a team simply by putting on the same uniforms. Nor do persons suddenly transform into a team merely because they show up to the same workplace. So who is a true team—one whose members work together to achieve greatness—has a unified vision. But this is no easy task for a leader.
THIS COURSE IS MEANT FOR:
Teams who want to:
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Who desire to develop core set of high-performance skills while working as a family in an office locale
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Managers and supervisors who want to understand the dynamics of knowing and managing the way people interact in an office setting, to positions their high-performance teams to accomplish any task.
COURSE HIGHLIGHTS
Aspects of High-Performance Teams
The Benefits of High-Performance Teams
Creating Loyalty
- Helping team identify closely with the team vision, values, and culture
- Hallmarks of successful team building
Optimum Productivity
- What is the ideal team size for a working team?
- Ways to manage your energy for optimum productivity
Collaboration
- Discover ways to enhance cross-organizational collaboration and teamwork to enhance performance and customer satisfaction
Challenges of High-Performance Teams
- Learn the art of effective: Task management
How to Build and Lead High-Performance Teams
- Structure and conduct meetings to achieve objectives and avoid wasting time
- What are the three objectives meetings boil down to
Characteristics of High-Performance Teams
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Strategies for big-picture thinking
Roles of an Effective Team Leader
- Learn skills, and gain an understanding of what a team leaders responsibilities are, so they can successfully help their team accomplish what it was charged to do
Traits of Great Leaders Leading High-Performance Teams (I, II)
- Discover traits of common strategic leadership
- Learn how to draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles
Steps to Retaining High Performers
- Steps that will keep your high performers from looking elsewhere
COURSE INCLUDES
- 12 Workshop Hours (2 days)
- John Maxwell Trainer
- Certified Executive Coach (University of Cape Town)
- High-Quality Powerpoints
- Participating Workbooks
COST
- R15 000.00 per day (less than 9 delegates)
- R1 899.00 per delegate (10 or more delegates)
(This course can also be customized according to the organization’s schedule and preferences).
PRAISE REPORT
(Email or call us for more information: shan@drthumbran.com / +27 65 981 3292)
Leadership development is the cornerstone of all business training and development. Our passion at Ukuphila Leadership Institute (Ukuphila is the Zulu word, for "life") is the lifting of leadership capacity to unlock organizational potential!
All leaders have a "leadership lid." The lower a person's lid, the lower his ability to lead, the lower his ability to lead, the lower his effectiveness. The leader's lid ultimately determines the organization's impact. To often people are placed in top positions with low leadership lids, or not being adequately prepared for such positions, resulting in employee disengagement, job dissatisfaction, and a decline in productivity.
Many sought-after and successful organizations are aware of the importance of leadership development and also creating a leadership pipeline which all are critical to the success of the organization.
Since leadership has such a large impact on the entirety of an organization, preparing talent to hold this responsibility essential, this is exactly where Ukuphila, add value!
DISCOVER SOME OF THE POPULAR WORKSHOPS
Please email us to shan@drshanthumbran.com for details.
Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.
An Example of the Course Content
Please email us to shan@drshanthumbran.com for details.
Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.
SALES AND MARKETING
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Telephone Etiquette
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High-Performance Teams
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Top 10 Sales Secrets
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Call Centre
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Presentation Skills
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Servant Leadership
PERSONAL DEVELOPMENT
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Social Intelligence
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Personal Productivity
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Work-Life Balance
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Stress Management
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Anger Management
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Emotional Intelligence
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Culture Management
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Improving Self-Awareness
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Life Coaching Essentials
WORKPLACE ESSENTIALS
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Woman in Leadership
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How To Influence Beyond A Title
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Conflict Resolution Skills
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Business Etiquette
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Delivering Constructive Criticism
SUPERVISOR AND MANAGERS
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Become A Leader of Influence (John Maxwell)
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21 Irrefutable Laws of Leadership (John Maxwell)
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Team Building Through Chemistry
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Manage Managers
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Public Speaking
Please email us to [contact-form][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Company Details ‘ type=’url’ required=’1’/][contact-field label=’Comment’ type=’textarea’ required=’1’/][contact-field label=’New Field’ type=’text’/][/contact-form] for details.
Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.
SERVANT LEADERSHIP
This workshop is for managers, executives, and team leaders. Servant leadership shows how strategic leaders can boost their employee’s confidence and further their success at the same time.
(Email or call us for more information: shan@drthumbran.com / +27 65 981 3292) Return to main menu
THIS COURSE IS MEANT FOR:
Strategic leaders who want to:
- Ensure growth and success and the development of their teams
- Ensure the overall growth of the company
Leadership Practices
Democratic Leadership Style
Leading by Example
Path-Goal Theory
Share the Power
Being Empathetic
Learn to Delegate
Their Success is Your Success
Know When to Step In
Characteristics of a Servant Leader
Listening Skills
Persuasive Powers
Recognizes Opportunities
Relates to Employees
Barriers to Servant Leadership
Excessive Criticism
Doing Everything Yourself
Sitting on the Sidelines
Demanding from Employees
Building a Team Community
Identify the Group Needs
Complement Member Skills
Create Group Goals
Encourage Communication
Be a Motivator
Make it Challenging
Provide Resources
Ask for Employee Input
Offer Incentives
Be a Mentor
Establish Goals
Know When to Praise or Criticize
Create a Supportive Environment
Create an Open Door Policy
Training Future Leaders
Offer Guidance and Advice
Identify Their Skill Sets
Methods of Feedback
Establish Long-Term Goals
Self-Reflection
Keep a Journal
Identify Your Strengths and Weaknesses
Identify Your Needs
Creating Your Own Goals
COURSE INCLUDES
- 12 Workshop Hours (2 days)
- John Maxwell Trainer
- Certified Executive Coach (University of Cape Town)
- High-Quality Powerpoints
- Participating Workbooks
COST
- R15 000.00 per day (less than 9 delegates)
- R1 899.00 per delegate (10 or more delegates)
(This course can also be customized according to the organization’s schedule and preferences).