In our country, with a former president still esteemed by the ruling party on the loose with over 700 charges of fraud and corruption, how is this happy freedom? Anti-corruption institutions themselves that lost their legitimacy. Our rainbow future dimmed by corruption and drained by overpaid but under-qualified leaders, how is freedom is?


Diverting the ridiculously high unemployment rate (51%)  by citing historical causes is fantasy, not freedom.  Trapped in the entitlement mentality and a blame game paradigm, is this freedom? Economic empowerment initiatives that only secure votes, are we free?


Low literacy pass rates, short-term hgh price list minded educational policies, shut down technical, teaching and nursing colleges, is this freedom?


An inadequate infrastructure that will not take us very far, poor exploitation of natural resources, a lack of professionals to meet the needs of a growing population,  how are we free?


Poor service delivery from the top down, way too many obstacles to overcome,  is this freedom?


Subconsciously, we are a nation, bruised, angry, fearful, and have more things that divide us than unite us. A nation with more heists than heroes,  is this freedom? 


Unfilled promises, one shameful election after another, those who sit in Godly seats of authority are much too afraid to speak up. Spiritual leaders are sharper to lash out against the Church then the state.  Injustice rides high in black Merc’s and BMW’s,  arrogance and pride parades victorious – throughout the land. this what we are celebrating in our country, today?

On a hopeful note. …when a divided Church realises her authority and power and how only through unity it can be harnessed to influence the state. When religious leaders stop seeing political leader/s as the Messiah. ….trust in God alone. Then as in the days of old, the Church will once again stand. …as the greatest catalyst of change against injustice. 


Call Center Training

This workshop will lower costs as it can reduce staff turnover.  Participants will improve productivity and performance.



Managers and call center agents  who want to:

  1. Improve service excellence

  2. Improve employee confidence and job satisfaction

Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.



Aspects of Call Centre

The Basics (I)

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying

The Basics (II) 

  • Getting Beyond The Gate Keeper
  • Controlling The Call
  • Difficult Customers
  • Reporting



Phone Etiquette

  • Preparation
  • Building Rapport
  • Speaking Clearly – Tone of Voice
  • Effective Listening



  • Self Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard


 Speaking Like a Star
  • S = Situation
  • T= Task
  • A= Action
  • R = Result


Types of Questions 

  • Open Questions
  • Closed Question
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection



  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits


Goal Setting

  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations


 Key Steps

  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques



  • Knowing When it”s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale


  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

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This workshop will help your sales force discover the specifics of how to develop the traits that will make them successful and how to build positive, long-lasting relationships with their customers.   


For Sales Professionals who want to:

  1. Understand the guidelines for selling

  2. Close more sales in less time


Top 10 Sales Secrets

  1. Effective Traits : 

    • Assertiveness
    • Emotional Intelligence
    • Solve Problems
  2. Know Clients 

    • Research
    • Customer Values
    • Customer Needs
    • Anticipate Needs
  3. Know Product

    • Know Your Product
    • Believe in the Company/Product
    • Be Enthusiastic
    • Link Product to Customer’s Values
  4. Leads 

    • Sift Leads
    • Time vs. Cost of Pursuing Leads
    • Let Go of Leads Going Nowhere
    • Focus on Positive Leads
  5. Authority 

    • Develop Expertise
    • Know Your Competition
    • Continue Education
    • Solve Customer Problems Using Authority
  6. Build Trust 

    • Testimonials
    • Be Transparent
    • Be Genuine
    • Take on Customers’ Point of View
  7. Relationships 

    • Listen Actively
    • Communicate Often
    • Rewards
    • Build New Relationships
  8. Communication 

    • Be Prepared, Not Scripted
    • Use Humor
    • Be Yourself
    • Thank and Reward
  9. Self-Motivation 

    • Value Your Work
    • Reward Achievements
    • Focus on Success
    • Do Not Procrastinate
  10. Goals 

    • SMART Goals
    • Long-Term Goals
    • Short-Term Goals
    • Track and Modify



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



(Email or call us for more information: / +27 65 981 3292) 

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This workshop is for teams (Inside the Company) that are focused on achieving the same goals. Individuals do not become a team simply by putting on the same uniforms. Nor do persons suddenly transform into a team merely because they show up to the same workplace. So who is a  true team—one whose members work together to achieve greatness—has a unified vision.  But this is no easy task for a leader.




Teams  who want to:

  1. Who desire to develop core set of high-performance skills while working as a family in an office locale

  2. Managers and supervisors who want to understand the dynamics of knowing and managing the way people interact in an office setting, to positions their high-performance teams to accomplish any task.



Aspects of High-Performance Teams

The Benefits of High-Performance Teams


Creating Loyalty

  • Helping team identify closely with the team vision, values, and culture
  • Hallmarks of successful team building


Optimum Productivity

  • What is the ideal team size for a working team?
  • Ways to manage your energy for optimum productivity


  • Discover ways to enhance cross-organizational collaboration and teamwork to enhance performance and customer satisfaction

Challenges of High-Performance Teams

  • Learn the art of effective: Task management

How to Build and Lead High-Performance Teams

  • Structure and conduct meetings to achieve objectives and avoid wasting time
  • What are the three  objectives meetings boil down to


Characteristics of High-Performance Teams

  • Strategies for big-picture thinking


Roles of an Effective Team Leader

  • Learn skills, and gain an understanding of what a team leaders responsibilities are, so they can successfully help their team accomplish what it was charged to do


Traits of Great Leaders Leading High-Performance Teams (I, II)

  • Discover traits of common strategic leadership
  • Learn how to draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles



Steps to Retaining High Performers

  •  Steps that will keep your high performers from looking elsewhere



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1 899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



(Email or call us for more information: / +27 65 981 3292) 

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Leadership development is the cornerstone of all business training and development. Our passion at Ukuphila Leadership Institute  (Ukuphila is the Zulu word, for "life") is the lifting of leadership capacity to unlock organizational potential!

All leaders have a "leadership lid."  The lower a person's lid, the lower his ability to lead, the lower his ability to lead, the lower his effectiveness.  The leader's lid ultimately determines the organization's impact.  To often people are placed in top positions with low leadership lids, or not being adequately prepared for such positions, resulting in employee disengagement, job dissatisfaction, and a decline in productivity.

Many sought-after and successful organizations are aware of the importance of leadership development and also creating a leadership pipeline which all are critical to the success of the organization. 

Since leadership has such a large impact on the entirety of an organization, preparing talent to hold this responsibility essential, this is exactly where Ukuphila, add value! 






Please email us to for details.

Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

An Example of the Course Content 

Please email us to for details.

Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.









  • Social Intelligence 

  • Personal Productivity 

  • Work-Life Balance

  • Stress Management 

  • Anger Management 

  • Emotional Intelligence 

  • Culture Management 

  • Improving Self-Awareness 

  • Life Coaching Essentials 







  • Woman in Leadership 

  • How To Influence Beyond A Title

  • Conflict Resolution Skills 

  • Business Etiquette 

  • Delivering Constructive Criticism 





  • Become A Leader of Influence (John Maxwell)  

  • 21 Irrefutable Laws of Leadership (John Maxwell)    

  • Team Building Through Chemistry 

  • Manage Managers

  • Public Speaking  


Please email us to [contact-form][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Company Details ‘ type=’url’ required=’1’/][contact-field label=’Comment’ type=’textarea’ required=’1’/][contact-field label=’New Field’ type=’text’/][/contact-form] for details.

Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.



This workshop is for call center agents helping them to; improve confidence, increase sales, gain new customers and retain clientele. The workshop is also doe call center management and staff.  



 Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.


Call centers who want to:

  1. Improve service excellence.

  2. Improve employee confidence and job satisfaction.


Aspects of Phone Etiquette


  • Phrases for Dealing with an Angry Customer

  • Phrases for Advising a Customer

  • Phrases for Making a Process Sound Easy

  • To Upsell (To Sell Other Areas of the Business)

  • To Show Your Willingness to Help
  • To Make a Customer Feel You Are Their Partner in Solving a Problem,
  • To Make a Customer Feel Special

The tone of Voice

  • How to use  your voice to create the right emotions
  • Some of the most common challenges when it comes to the tone of voice


Speaking Clearly

  • Improve your telephone conversation techniques

Listen to the Caller

  • Effective call center listening skills


Using Proper Phone Language

  • What words and tones to avoid
  • Eliminate Phone Distractions
  • Minimise Multi-Tasking. Remove Office Distractions
  • Do Not Let Others Interrupt


Inbound Calls

  • What to avoid in inbound calls
  • How to effectively introduce yourself

Outbound Calls

  • The effective outbound call


Handling Rude or Angry Callers

  • Discover the right words and phrases when dealing with an angry caller



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks



  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).





Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

Return to main menu

God is the original entrepreneur and Eden is the first market place where gold is the first currency. Adam was the first man God created and the first thing God gave Adam was “work”. Work was God’s way for Adam to create wealth, making God’s Word the blueprint for the entrepreneur to create, maintain and grow a profitable business.

In today’s blog, I wish to deal with a subject that has destroyed more businesses than failure, and this is


Fear is the single-biggest obstacle a person will face when trying to accomplish a goal.  Fear is the emotion that dominates and drives many people to do what they do.  And most of this is irrational.

How Fear Paralyses a Business

When you decide on growing your business, doubling your sales or “adding a zero” to the end of your income, most people smash hard against forces of:

Insecurity, self-doubt and limiting beliefs.

Fear has not only caused countless people to run the other way, but has also caused a standstill in our plans and has left many feeling cowardly about themselves.

In early 2000, when major search engines such as – Yahoo, AOL and Microsoft were still charging companies to optimize their searches in order to give them higher ranking in their search results, Google, then headed up by Sheryl Sandberg – president of global sales (currently second in command at Facebook) had already begun to coin it on their pioneering AdWords, advertising campaign.

The other major search engines ignored Google in the early years. They were conformable within their own outdated anachronistic business models.  They were afraid to lose the revenue that came from charging businesses for the sake of giving them high ranking search results. Regardless of them knowing using Google would have given them more superior search results, they rejected Google’s early offer to power their search engines with its software.

So Google went headfirst, noteworthy I may tell you; not without facing their own Red Sea and overcoming their own fear.

By the time 75% of web browsers were using Google to execute their searches, it was much too late for Yahoo, AOL and Microsoft to partner with their start-up. Google had already won the race.

My prolonged point is that if titans like Yahoo, AOL and Microsoft can be paralysed by fear; that they did not act even when it is in their own interest to do so,


how many other businessmen in smaller, or more well-known other imperial industries are gripped in the pervasive thoughts of fear?

When these companies gain hindsight, and reflect on their mistakes, the core of the problem can often be traced back to fear.

Many successful business leaders will tell you they were able to achieve success after conquering their inner fears. From that point on, the road to success was a relatively straight shot.

Many belief systems and philosophies all concur fear is an obstacle that urges devotees to resist it.

The Bible takes it a step further.

Based on the well-known story of Moses and the parting of the Red Sea, is veiled deep within the blueprint, a lesson for overcoming negative fear-based reactions (Exodus 14:12.)

The legendary story of a recently emancipated nation, Israel, as they stood gripped in fear before the sea of Reeds (mistakenly translated in English versions as the Red Sea) tells of how they were caught between their former pursuing oppressor, Pharaoh and a dead end of deep waters.

As you can imagine, they were very afraid.  Fear drove them towards advocating four modes of action that would have been perfectly disastrous.

The Jewish Midrash (Jewish Oral Law) goes on to discuss these four faces of fear in more detail, namely:

Self-Sabotage, Fight, Retreat and Learned Helplessness. 


Moses’ response in the Bible shows timeless wisdom for business leaders to overcome these four impulses.

He does not advocate a reckless “just believe God and all is going to be alright” defence mechanism approach.

Instead, he accepts the sources of their fear and tells them how to overcome it.

In doing so, he creates a timeless template that you can use in any situation where fear is present.

But first, imagine what it was like?


Gathered at the waters’ edge, with the hoof-beats of Pharaoh’s army booming in the near distance, blocked by an endless flow of the Sea of Reeds, knowing their homeland is just a few hours journey beyond their impossible situation. The Israelites’ praises of freedom

The Israelites’ praises of freedom are gone. The dust of their approaching doom is so nearby; it begins to cloud their hope. You can see the fear gripped in their eyes, right down to the bones of the women and children.

Often, many great leaders find themselves facing such predicaments. (Honestly, I’m in such a pickle momentarily, and like you, I am trusting God for the wisdom to part my Red Sea. May these principles inspire hope in you as it did me).

The Jewish historians added some pertinent details.

At this profoundly terrifying moment, scholars tell us the leaders of the people split into four camps, arguing furiously with each other.


Wisdom Moments:

During trying times, a wise leader steps back and listens, observes, and is fully aware, that difficult moments reveal who the loyal and true leaders are.

One leader calls the people to commit mass suicide… “it is better to die by one’s own hand than to be murdered by our former masters….”

A second man shouts him down… “The moment of freedom is gone,”  he utters hopelessly.

“Let us prostrate ourselves before Pharaoh again and return to Egypt as slaves. That is all we ever were and that is what we should remain.”

A leader from another group becomes agitated and raises his voice in fury, “free men must fight for their freedom” he cries,

“now is the time to rise up and fight, and do battle against the Egyptians. No matter how poorly armed we are and how inevitable the outcome of such a battle might be, let us fight back.”

A final voice disrupts his speech, “we did not free us from slavery. We’ve never been in control. Our only path is to remain motionless, close our eyes and pray to God.”

Pharaoh’s horse was now clearly visible as the sun glittered off their armour and raised swords.

The people paralysed with fear, fell silent and looked to Moses.

He had guided them so far.


In desperate times, people will listen to anyone who inspires hope. Listen to these timeless words of Theodore Roosevelt:


“Speak softly and carry a big stick; you will go far.” 

“In any moment of decision, the best thing you can do is the right thing.  The worst thing you can do is nothing.” 


Moses looked out upon his people and uttered perhaps the most important words he would ever speak as a leader (Exodus 14:13-14);

“Do not fear. Stand firm and see the salvation, which God will bring today. Though you see the Egyptians now, you will never see them again. God will fight for you and you shall remain silent.”


Speechless, puzzled, the people stood as they heard Moses’ words.

This awkward paralysis is what leaders often find themselves facing in their business and work.

The motivation for their fear corresponds to the four faces of fear the Israelites vocalized that day.

I wish to discuss each face in greater detail in the following section.


Insight for Business:

  • Competition is not your real enemy – fear is,
  • Choosing to follow the path of safety will cost you opportunities which will often be far greater than the potential losses you might incur by a riskier path,
  • The payoff for avoiding mistakes is often smaller than what you may gain from taking risks.
  • Allow yourself to take risks.
  • Imperfect action is better than perfect inaction.
  • It’s better to be an imperfect achiever than to avoid the journey altogether.
  • It’s better to have tried, and failed, than failing to try.


Fear Face #1:  Self-Sabotage


The first camp opted for mass suicide.  While this may have allowed them to feel a measure of some respect; choosing this option was clearly a path to nowhere. The goal of emancipation was not to prove some emotional point.

It was to return home as free men.

Killing themselves offered no hope of accomplishing that goal.  People often choose to quit because they fear they might fail, or decide to opt out of things because they are afraid of being forced to do so by others.

Fear of rejection or failure has been the culprit of countless business suicides.

This happens as much in business as it does in other parts of our lives, such as relationships.

But notice how Moses admonished the people, DO NOT FEAR!

This was not just a command, it was profound advice.

Moses was telling the people their fear was driving them towards suicide.

Before you can fight the urge to self-destruct you must acknowledge the source of the defeatist attitude, and that is fear!

Once you admit that fear is what is really driving you, you will recognize all the arguments to sustain the conclusion of defeat, are flawed. This is the moment your eyes open up and you identify all the avenues available and suicide vanishes as an option.


Insight for Business:

  • There are days when a surrender is an option and the right thing to do is right there, but this is very rare.
  • If surrender seems like the compelling choice, first get feedback from other reliable, trusted sources.

Failure can sometimes seem as a welcomed relief due to the pain of staying in the game. Always fight the urge to fail or quit.

Fear Face #2: Fight


Moses says to the second group of Israelites – those crying out for battle: “Stand firm and see the salvation that God will bring about today.” When we are particularly fearful of our adversary, fighting back is often the satisfying option. Sometimes fighting back is a sign ofWhen we are particularly fearful of our adversary, fighting back is often the satisfying option.

Sometimes fighting back is a sign of weakness, not strength.

The Egyptians are an understandable threat to the Israelites. But it takes an enormous reserve of energy to fight. Resources are stretched and often wasted. Additionally, to fight the Egyptians the Israelites would have had to turn and aim their attention backwards, the goal was to get home, not to retrace their steps. To fight meant detracting them from their destiny; the Egyptians had already been defeated.

In many cases fighting would be rational, but Moses tells the Israelites not to fight: “Stand firm.” Moses realised the desire to get involved in a war with the Egyptians was irrational and driven by fear.


Insight for Business:

  • Fear will often drive a business leader to move in the wrong direction.
  • Going to war is not always a symbol of strength but weakness, rooted in fear.
  • Going to war can sometimes mean moving backwards and not forward.
  • Fighting battles takes energy that is often better invested in being productive.
  • Fighting is a backwards movement not forward.
  • Choose very carefully which battles you will fight.

Fear Face #3: Retreat


Given the situation, the notion of returning to Egypt as slaves seemed reasonable.  They knew they could have remained alive, miserable –but alive. Have you ever been in a situation where you have achieved more than anyone in your family or taken your company beyond what anyone has ever accomplished?


…the concept of backtracking or giving up everything you’ve worked so hard to achieve over the years, becomes uninspiring?

Moses clearly understood this and did not try to shame them.  He did not try to artfully appeal to the noble, fearless side – there wasn’t time to sway them that way!  Instead, he acknowledged the situation as it was and painted a brighter picture of hope to give them a reason to choose a different path, “though you see the Egyptians now, you will never see them again,” he said.


Insight for Business:

  • The presence of the Egyptians is not an illusion in business, but the desire to return to Egypt is (not a justified response).
  • Always put the threat into perspective.
  • When the Egyptians are present, it’s a sign that God is about to do something great in your business.
  • Fear causes us to return to what is familiar rather than face the challenges.
  • The threat of the unknown always appears much larger than it really is.
  • The future has much better potential and the past will fade into obscurity, so move forward with confidence.
  • It requires strength to leave the past and faith to move forward into the future.
  • The thoughts of returning to Egypt will always be the majorities’ choice. The majority is not always right. Only dead fish go with the flow.
  • Sticking with strategies of the past can hurt your business.
  • The world is always changing; change-manage for today and tomorrow, instead of yesterday.
  • God’s Faith did not deny the Red Sea, it defied it.
  • Always face the future, not the past.
  • Don’t fear the enemy you have already defeated.


Fear Face #4:  Learnt Helplessness


The final group argued before Moses, those who pleaded to pray for God’s deliverance. This was with good reason; after all they have seen countless miracles.

But Moses admonished this group too, “you shall remain silent,” he told them.

It’s not every day that a prophet tells people not to pray.

But there was a good reason. The instruction was already given; the Israelites had to move forward into the water.

God was not going to move their legs towards the shore.

Moses could not lift each of their legs.


Insight for business:

  • Prayer is not a justification for inaction.
  • Prayer is vital but on its own useless.
  • Praying that our action will succeed is perfect, but prayer with no intention to act is deception.
  • When a leader makes hard-hitting decisions, physical and verbal abuse is inevitable.
  • People who have suffered abuse, (injustice at work, social settings, in relationships) have the tendency to react to a crisis by curling up and shutting off their hearts to avoid enduring any further hurt.
  • Shutting down one’s heart may seem easier than living through the pain, but it’s just another form of surrendering to fear.
  • If you don’t act on the last command God or His prophet has given you, don’t expect God to act.
  • The first step out of any fearful situation is up to you.
  • A good business leader never surrenders his business to fate.
  • The moment you blame unseen forces (the markets, currency, politics….) is the moment you lost control.
  • Never forget you are responsible to act. Others can give guidance, but neither they nor God should act for you when you’re capable of doing it yourself.
  • No matter how strong your belief is in God and others, they will not help you if you will not help yourself.


As frightening as those first steps are, overcome fear paralysis, raise your feet and place it on the water. Eliminate fear-based decisions.


Miracles only happen when you face your fear and move forward.

So journey forth!


(Share this post and leave a comment, and let me know how it has helped you.)    




 The wisdom compressed in the book of Proverbs is filled with practical life and leadership lessons for the business leader.  Proverbs 26 provides us with 11 leadership principles that can advance you in the marketplace.



1) Seek Favour with Your Boss and Honour Him in His Absence  

  v.1 “Like snow in summer or rain in harvest, honor is not fitting for a fool.”

  • It takes a tremendous amount of character to celebrate somebody’s success (especially the success of someone you greatly desire) and an enormous amount of integrity is required to protect their reputation even when they are in the wrong.
  • Protecting your brands’ reputational value is as important as protecting your boss’ reputation, even if you don’t agree. These two things are irreplaceable!

2) Master Self-discipline before You Expect it from Others

v. 4 “Do not answer a fool according to his folly, Lest you also be like him.”


  • If you are full of yourself, full of your own opinions and speculations, how can someone else pour their wisdom into your life?
  • In the presence of someone everyone admires, never try to dominate the conversation.
  • “The first and greatest victory is to conquer yourself” – Pluto.
  • Self-discipline keeps us humble, healthy, focused and productive.



3) Reward Only What You Want Repeated


v. 5 “Answer a fool according to his folly, Lest he be wise in his own eyes.”


  • Never reward behaviour you don’t want to be repeated.  
  • Effective leaders do what is required to make the organisation successful when they act decisively regarding behaviour the organisation does not want to be repeated. The leader may see this in you, take it like a winner! 

4) Don’t take it Personal if Your Boss does not Tell You Everything

v. 6 “He who sends a message by the hand of a fool Cuts off his own feet and drinks violence.”

  • Only a fool utters his mind. Recognise when to speak and when not to. Something being ‘outspoken’ is not virtuous.
  • Proverbs tell us a wise man keeps his words in “till afterwards!” After what? After he lets passion and anger dissipate, only then can he speak prudently.
  • Samson uttered all his heart before Delilah and it cost him greatly!


5) Respect Your Boss’s Time


v. 7 “Like the legs of the lame that hang limp Is a proverb in the mouth of fools.”

  • Be punctual and if you are late, apologise!  (See my article The Integrity Of Punctuality)
  • “Employee theft” is a crime. Never steal: Money (the most common asset stolen), Time (claiming for hours you’ve never worked), Supplies (pens, computers, paper clips), Company Property (products that are sold) and Information (stealing designs or ‘trade secrets’).

6) Value The Opportunities Afforded You

v. 8 “Like one who binds a stone in a sling Is he who gives honour to a fool.”

  • Expressing your appreciation for your job can go a long way in cementing professional relationships and improving your long-term career prospects.
  • Be sincere and intentional about expressing appreciation for your current employment opportunity. This will set you apart from the rest.
  • All truly successful people are grateful people.

7) Improving Your Leadership Intuition

v. 9 “Like a thorn that goes into the hand of a drunkard Is a proverb in the mouth of fools.”

  • Learn the difference between doing things right vs. doing the right thing. The right thing at the wrong time is the wrong thing. This is The Law of Intuition.  one of the 21 Irrefutable Laws of Leadership that I coach.
  • “Efficiency is doing things right; effectiveness is doing the right things” – Peter Drucker.

8) Respect the Law of Cause and Effect


v. 10 “The great God who formed everything Gives the fool his hire and the transgressor his wages.”

  • What you sow is what you will reap in life and at work.
  • Adorn yourself with the right attitude in the workplace; have a pleasant smile, be generous with your knowledge, avoid negative people, gossipers and lazy people.

9) Learn From Your Mistakes 


v. 11 “As a dog returns to his own vomit, So a fool repeats his folly.”

  • Don’t be afraid to make mistakes, be afraid of making the same mistake.
  • A mistake repeated is a decision.  
  • You are hired to solve problems, you get fired when you become a problem.

10)  Commit to Continuous Self-Development

v. 12 “Do you see a man wise in his own eyes? There is more hope for a fool than for him.”
  • Continuous self-development is where individuals commit themselves to improving their knowledge and understanding throughout their careers.
  • It is not the “Doing” that changes things, it is the “Being.” You cannot give what you don’t have.
Most employees have great potential reaching the top, but they are not even aware of their particular incompetencies. When you know what your unique strengths are, you discover your potential. This process is an important stepping stone towards making your company successful!
This is also a  possible “career part” for you, but it will require great dedication and self-sacrifice on your part. By committing to self-development and learning, you increase your ability to do your work more proficiently than what most people are competent in.
Here is where you add value and make yourself “irreplaceable.”
Learn to achieve tasks with a winning attitude and win uphill battles for your organisation like nobody else can.
The wave of success is waiting for you to ride it! 

Time free from workplace obligations seems to become ever more difficult to keep. According to a recent study, 70% of workers struggle with finding a work-life system that works for them.

This means more than 2/3 of your staff are not proactive, distracted, and operating below their potential.

The solution,

For many in the workforce, achieving any type of work-life balance can seem like a myth, especially when technology has made us accessible around the clock and work has become boundariless.


Despite the demanding realities our information industry forces upon us,  there are those that have managed to carve out satisfying and meaningful lives outside of their work.

Too often people believe that to achieve success, one needs to give up their personal life. (This is not true!)

They do not believe that work-life balance is possible in a meaningful way, but it is!

There is no better way to demonstrate this than to hear it directly from some of the most successful people in the world.

Here are some of the tools they practice: 7 Habits Of People Who Have Achieved Work-Life Balance.


7 Habits Of Successful People Who Have Achieved Work-Life Balance





Most people treat “life” as something that just happens.  They’re victims, who react to life and let outside circumstances decide their fate, their agenda.   They live by Default.

On the other hand, there are those, no none achievers.  They walk into any situation and grab it by the horns. They determine the outcome of their day, their week. These people create the life they want to live and don’t accept anything less. They live by Design.

Instead of just letting life happen to you, make some choices to achieve work-life balance. Think about what you want from life and how you want to invest your time?




Work-life balance going off the rails in your life is usually a result of allowing old and unproductive cycles to continue to control you.

Let old habits and old ways of thinking slide, or you will!

Endeavour to be intentional and uncompromising concerning this.

Winners who stay on top of the surf are good at staying on track by making conscious decisions to continually talk to the important people (mentors, spiritual leaders) in their lives about what is working or not, and make decisions to change direction if needed.

As they say, “when you discover that you are riding a dead horse, the best strategy is to dismount” – get a new horse, and a new whip!

Life is progressive. Situations change. If you don’t realise this, you’ll end up in a place you don’t want to be.





People who have managed to carve out a work-life balance, that works for them don’t just wait to see what time is left over after work.

Make it a point to plan and book “time off,” to spend outside of work and vigorously guard this time.

Emergencies are unavoidable.

Unfavourable situations don’t need permission to show up in our lives, from work to other matters; learn to resist any intrusion of this time strongly.

It’s been statistically proven, one of the greatest regrets upon dying is the deep regret that:

“I wish I spent more time with the people I love.”

It’s easy to let that time slip away, but once it’s gone you can never get it back.

Besides, as Steve Blank author of the Startup Owners Manual stated it, “When you’re gone, would you rather have your gravestone say:

‘He never missed a meeting? or one that said, He was a great father.’”


I’m so grateful that I’ve learnt to protect this time, regardless!






People who manage work-life balance have developed a strong sense of who they are, their values and what is important to them.

If your desire for success is greater than your desire to be principled, you will compromise on the essentials of true success.

Having a success silhouette for everything you do helps you determine what success means to you.

Listen to Dr. Martin Luther King Jr. on this point:


“Reconsider your definitions. We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.”


Wow! That’s food for thought….?





People who maintain balance are able to turn off their electronic devices to enjoy uninterrupted, quality time doing things they value and enjoy.

They realise that multitasking is a myth and focusing on the task at hand is the key to “living in the moment.”

They learn to “compartmentalise” their time.

Don’t confuse having a career with having a life or a family life. If you are a spiritual person like me, invite God into every department of your life.

Learn to be present in each moment, experience and savour life.

Consider the power of meditation (see my article: 7 Sacred Minutes with God), listen to more music (I love classical), do physical activity (I could improve a whole lot on this one) or some other interest that allows you to get away from the pressures of everyday life – to relax, rejuvenate and regenerate your spirit, soul and body.

Remember, “balance is not better time management, but better boundary management.”




Many people go through life and get caught up in situations and circumstances that end up controlling them.

Generally, 80% of all of the activity that you are involved in right now is taking you nowhere.

Discern what is the 20 % of things that matter and move towards your dream and give yourself wholeheartedly to it.

Balance can only be achieved when plans are defined around time frames and a passionate determination to make some sacrifices to get what you want in the end. For example, many entrepreneurs typically plan to spend a substantial amount of time in the early part of their businesses.

Those that achieve balance down the road see this as a sacrifice that will allow them to spend extra time and energy in other areas they are passionate about once the business is established.

The greater the sacrifice the greater the glory of leisure!






People who have achieved good balance have surrounded themselves with other people who are wiser them they are (either through books or friendships.) As the ancient proverbs say, “Walk with the wise and become wise, for a companion of fools suffers harm.”

Gravitate towards wise people and move away from the unwise. How can you tell the wise apart from the foolish?

The answer is very simple actually,

The wise, have a consistent track record or a history of making wise decisions which are evident in their lives.

Don’t be fooled with titles, positions or money. Find a strategic life and business mentor and also built a strong support network, (family, friends, church family) they can depend upon to help them get through difficult times.


The most important person in my life next to my Maker is my wife. Listen to this piece of wisdom from, Sheryl Sandberg, (COO of Facebook),


“The most important career decision you’ll make is who your life partner is.”

I love this!


And finally,  as you endeavour to find work-life balance, learn to become more generous with your life, time, talent and money, wisely. Extend yourselves to help out others, serve your community and Church.

Have a variety of interests, don’t just live for yourself or your family. Always be open to new learning and possibilities.  I love this statement from Zuckerberg,


“I spend most of my time thinking about how to connect the world and serve our community better, but a lot of that time isn’t in our office or meeting with people or doing what you’d call real work. I take a lot of time just to read and think about things by myself.” ―Mark Zuckerberg


So there you have it, the 7 Habits of Successful People. 

Experience life to the fullest. Don’t just exist, live!  


Nobody’s perfect, leaders have flaws, but there are some flaws that are sudden death to good leadership.

With that said, a smart leader will look at himself critically and be able to determine where his flaws may lie.

As an executive coach…

my coaching philosophy does not focus on leadership weakness but rather their strengths. Building on a leader’s strengths is a far more efficient way of enhancing change than being fault focused.

Nonetheless, as a leader of an organisation, myself, I’ve learned (and still do) to be aware of certain weakness to guard myself against them.

Zenger and Folkman conducted two surveys, in one, they’ve collected 360-degree feedback data on more than 450 Fortune 500 executives and noticed the common characteristics of the 31 who were fired. In the second, they’ve analysed 360-degree feedback data from more than 11,000 leaders and identified the 10% who were considered least effective. When they compared the ineffective leaders with the fired leaders they’ve come up with the 10 most common leadership shortcomings, which commonly plague leaders everywhere in the world.

Every bad leader had at least one, and most had several.

While leadership is not seeking perfection but consistent and steady improvement in one’s character and competency is non-negotiable.

No matter how gifted an individual may be, or how prominent a position he may hold, we are still are human. Unfortunately, most leaders chose to ignore that we all need “working on,” and rather than choosing to ignore this reality, the best leaders are the ones who are able to acknowledge and address their shortcomings.


10 Fatal Leadership Flaws:

1) Lack energy and enthusiasm

They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed.
One such leader was described as having the ability to “suck all the energy out of any room.”

2) Accept their mediocre performance

They overstate the difficulty of reaching targets so that they look good when they achieve them. They live by the mantra “Underpromise and overdeliver.”

3) Lack clear vision and direction

They believe their only job is to execute. Like a hiker who sticks close to the trail, they’re fine until they come to a fork.


4) Have poor judgment

They make decisions that colleagues and subordinates consider to be not in the organisation’s best interests.


5) Don’t collaborate

They avoid peers, act independently, and view other leaders as competitors. As a result, they are set adrift by the very people whose insights and support they need.


6) Don’t walk the talk

They set standards of behaviour or expectations of performance and then violate them. They’re perceived as lacking integrity.


7) Resist new ideas

They reject suggestions from subordinates and peers. Good ideas aren’t implemented, and the organisation gets stuck.

8) Don’t learn from mistakes

They may make no more mistakes than their peers, but they fail to use setbacks as opportunities for improvement, hiding their errors and brooding about them instead.

9) Lack interpersonal skills

They make sins of both commission (they’re abrasive and bullying) and omission (they’re aloof, unavailable, and reluctant to praise).

10) Fail to develop others

They focus on themselves to the exclusion of developing subordinates, causing individuals and teams to disengage.


These sound like obvious flaws that any leader would try to fix. But the ineffective leaders that were studied were mostly unaware that they exhibited these behaviours.

In fact, those who were rated most negatively rated themselves substantially more positively. They thought more highly of themselves as they ought to, resulting in their own professional demise.

As a leader, you should take a very hard look at yourselves and ask for candid feedback on your performance in these specific areas.

Your jobs may depend on it.

Inspired by Jack Zenger and Joseph Folkman and Harvard Business Review